Return Eligibility

We want you to be fully satisfied with your purchase. If your product is defective, damaged, or incorrect, you may request a return within 7 days of delivery. To be eligible, the product must be clean, neat, and in its original form, unused, and with all original packaging intact. Proof of purchase, such as your order number or invoice, is required.

How to Initiate a Return

To start a return, contact our Customer Support Team via WhatsApp, Instagram, or email at support@gadgetgalaaxy.com. Please do not send items back without contacting us first, as unapproved returns may not be accepted.

Refund Process

Once we receive and inspect your return, we will notify you of approval. For COD orders, refunds will be processed via bank transfer or adjusted against your next order. Refunds are typically completed within 5–7 working days after approval.

Damaged or Wrong Items

Inspect your order immediately upon delivery and report any defects, damages, or incorrect items within 24 hours. We will promptly evaluate the issue and provide a replacement or refund.

Exchanges

To exchange an item, please request a return first and then place a new order for the replacement product.

Non-Returnable Items

Products damaged due to customer misuse, missing original packaging, or sale items are not eligible for return.

Contact & Support

Our team is always ready to assist you with any return or refund queries. You can reach us through WhatsApp, Instagram, or email. We encourage you to interact with us for guidance, tracking updates, or any questions regarding your order. Your satisfaction is our top priority, and we strive to make every interaction seamless and enjoyable.